| Question: How long does it take to start receiving services after I complete the intake process? |
Answer: WA MASS resources are limited and the demand for services is large. Cases are prioritized based on need. You can expect to be on a waitlist for referrals for some time after being enrolled. |
| Question: What should I do if I do not hear back from the organizations I was referred to? |
Answer: If you have not been contacted by a service provider after one month of your enrollment, get back in touch with the Hub (virtually or in person) and request an update on your case. |
| Question: How often should I follow up on my case with the Hub? |
Answer: If you have not been contacted by a service provider after one month of your enrollment, get back in touch with the Hub (virtually or in person) and request an update on your case. |
| Question: How do I update my address or phone number with the Hub? |
Answer: Reach out to the Hub virtually or in any of our in-person locations to inform us of any changes in your address, phone number or contact information. |
| Question: What if I need to relocate to another county or state? |
Answer: Reach out to the Hub virtually or in any of our in-person locations if you will be relocating to another county or state. Navigators can inform you of how this may affect your services. |